UPDATE: Keep Calm As We Carry On Through the Holiday Sales Season
This is a special announcement in order to preemptively notify customers regarding our fulfillment services and support request volume through Black Friday, Cyber Week and the holiday season.
Although we have taken measures to ensure a minimal change from the typical turnaround times our clients have come to expect, we would like to ensure everyone is aware of what to anticipate.
Furthermore, certain factors, such as carrier delays as well as work stoppages, such as the CN (Canada Rail) conductors strike are entirely out of our control.
What you can do to deal with this announcement.
We ask that all clients remain patient and notify their customers or partners of potential delays as we work through this holiday season. Also, we have very useful guides in place which can eliminate the need for support assistance. Please visit our Customer Portal User Guides for more information and step by step articles on how to get the latest real-time fulfillment information you need.
You may have a couple of questions, which we’ve answered below.
Will there be a delay in my typical order fulfillment services?
A large portion of our orders will continue to go out the same day as per usual. That being said, in certain instances, orders may be delayed by one or in rare cases even 2 business days. We suggest all of our clients take a moment to alert their customers and partners regarding the possibility of these delays in advance.
I have inventory in the queue to be received, how will this be affected?
Our inventory receiving department is currently working diligently through a backlog caused by CN (Canada Rail) work stoppages. Although it can typically be expected that there may be some delay in a queue during the holiday sales season, this year, the delay has been more severe. Rest assured, we are prioritizing and diligently working through any inventory receiving backlog currently in the queue.
Will support requests be addressed in the expected turnaround time?
As expected, an increase in order volume results in an increase in support requests. This paired with additional requests resulting from holiday season carrier delays may cause a delay in response time from what is typical.
InterFulfillment is going that extra mile.
To combat any of the aforementioned delays, we have extended our holiday hours to ensure minimal disruption to the turn around times you have come to expect. Many of our operations are working overtime, and all departments outside of support are open on Saturday. You can get more information regarding our holiday season operation schedule by visiting our 2019 Holiday Shipping Schedule.
Rest assured we are taking additional measures in every aspect imaginable to avoid any kind of additional timeframe our clients expect both from our fulfillment services and support teams. That being said, with every new holiday sales season come a variety of new challenges, many out of our control.
If you would like an update on any of your fulfillment services, we are standing by to help. Feel free to open a support ticket by emailing email@example.com.
From all of us here at InterFulfillment, we would like to wish you and your team a successful holiday season and happy holidays.