Certain carriers have issued precautionary mail delivery and interruption warnings to customers as a result of COVID-19 (Coronavirus). In some cases, only certain services are suspended or interrupted. InterFulfillment will update this article as new information becomes available.
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UPS Announcement (March 26, 2020)
Suspension of Small Package Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments to any destination, at all service levels. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities regarding applicable regulations. Please continue to visit ups.com's Coronavirus web page for the most up-to-date information regarding the impact of Coronavirus on UPS Small Package services. The UPS Service Guarantee is subject to change. For further details, see the UPS Tariff/Terms and Conditions of Service.
DHL eCommerce Announcement (March 25, 2020)
The following update was issued by DHL eCommerce regarding delivery restrictions and delays for shipments as a result of COVID-19:
Due to the severity of the COVID-19 outbreak, there are widespread airline cancellations and restrictions into affected areas. As a result, please note below the countries to which service has been suspended or partially suspended, as well as additional important information regarding our international services. Please note, delays are being experienced to all international destinations.
For more information regarding this update, please click here: DHL eCommerce Solutions COVID-19 International Service Update
DHL eCommerce Announcement (March 19, 2020)
The following statement was issued by DHL eCommerce regarding delivery restrictions and delays for international shipments:
Due to the severity of the COVID-19 outbreak, there are widespread airline cancellations and restrictions into the affected areas.
DHL eCommerce Solutions has temporarily suspended shipments destined to China, Hong Kong (with exception of DHL Parcel International Direct), Macao, Moldova, Peru and Kuwait. Packages received in one of our distribution centers (DCs) destined to China, Hong Kong and Macao will be returned to you at your expense (with exception of Hong Kong as previously described). We will hold packages destined to Moldova, Peru and Kuwait in our DCs until further notice.
There are significant delays across the globe: Australia, France, Ireland, Israel, Italy, Japan, New Zealand, Norway, Spain, Switzerland, Thailand, and United Kingdom.
As announced, the U.S - Canadian border will temporarily close for non-essential traffic. Please note however, this does not affect trade, therefore shipments to/from Canada will continue to move at this time.
Canada Post (Updated March 18, 2020)
The following statement was issued by Canada Post regarding delivery times:
As Canada Post continues to operate during this unprecedented situation, we expect to face ongoing challenges. We are prepared to adapt to the rapidly changing circumstances around COVID-19, including implementing our contingency plans that will enable us to serve our customers in communities across Canada.
As a result of potential impacts related to our local facilities and air transportation, we are letting you know that effective today (March 18) Canada Post will be suspending our On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times.
DHL eCommerce (Updated March 12, 2020)
- No shipping services available to China (Hong Kong, Wuhan, or Shanghai).
- Shipments to Italy are still available but subject to delays.
UPS (Updated March 12, 2020)
- Services are available to China and Italy but are subject to certain restrictions and delays.
NOTE: For the latest information regarding UPS delays and restrictions please visit the Italy UPS Service Alerts and China UPS Service Alerts pages. You can view up to date alerts for any other country on the region's UPS website.
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We appreciate your patience and understanding. Thank you.