Canada Post services have been halted due to a labor dispute, as a result, InterFulfillment has completely halted its services to avoid any parcels being stuck in transit. As they are the only carrier authorized to deliver to Canadian P.O. Boxes, all P.O. Box shipments are currently suspended. You are responsible for proactively managing any P.O. Box order in our system.
What Happens to PO Box Orders?
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All orders with PO Box shipping addresses entered into our system will be automatically placed ON HOLD using a special ON HOLD SKU.
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Affected orders will appear highlighted in blue and listed as Partially Allocated in the Find Orders module of the customer portal.
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Orders will remain ON HOLD until: You provide a valid, non-PO Box address, or Canada Post services resume.
What Can You Do?
1. Stop PO Box Orders Immediately
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Do not manually enter or import orders destined for PO Boxes.
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Ensure your sales channels are configured to block PO Box addresses.
2. Review Your Orders
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Log in to the portal and check for blue-highlighted, Partially Allocated orders.
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These are orders on hold due to PO Box addresses.
3. Take Action as Needed
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To ship an order, email a valid street address to support@interfulfillment.com. We will update the order and remove the ON HOLD SKU.
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To cancel an order, email your cancellation request to the same address.
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To wait: No action is needed. Orders will remain ON HOLD until Canada Post services resume.
What Will Happen When Canada Post Services Resume?
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All ON HOLD orders will be shipped immediately via Canada Post Expedited Parcel with no prior notice, unless a cancellation has been requested in advance.
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The ON HOLD SKU will be automatically removed, and the order will be processed.
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A notification will be sent once Canada Post services resume.
Please Note
We appreciate your support and understanding as we manage this situation. It is important to note the following.
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You are responsible for contacting customers for alternate addresses.
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InterFulfillment cannot manage these orders without your input.
Thank you for your cooperation and patronage.
The InterFulfillment Team