The fourth quarter holiday season is by far the busiest time of the year. We have put together the following document to help shed some light on some of the most frequently asked questions our customers have asked our support department.
We will continue to ship orders first in first out. If you need a specific order to be shipped ahead please reach out to our support team and we will do our best to accommodate.
We thank you for your business and will continue to keep you updated.
Q: Can I cancel an order that has been processed by your team but is pending carrier pickup?
A: An order that is processed and pending carrier pickup cannot be modified or canceled.
Q: What do I do when I need to cancel an order that is pending carrier pickup or has shipped?
A: Reach out to our support department to request a return label that you can send your customer.
Q: How many urgent order requests can I submit per day?
A: We will do our very best to accommodate all urgent order requests whenever possible, however, we cannot guarantee that all will be met. Please do your best to report any urgent request as soon as possible to increase the possibility we will be able to assist you.
Q: When my package is pending carrier pick up will a tracking number still be sent to my customer?
A: Yes, as soon as our team creates the end-of-day carrier manifest, the carrier automatically sends tracking numbers for any order that contains an email address to that email address.
Q: How do I know when tracking has been generated?
A: The tracking number will be available in our customer dashboard and the order will be marked as shipped. Typically this is at the end of the day.
Q: My tracking number says “Label Created” but has not moved in 2 days, what does this mean?
A: This means your shipment is processed and pending carrier pick or is in transit to the carrier sorting facility. This can also mean there are delays in carrier data being transmitted.
InterFulfillment 2023 Holiday Shipping Schedule
Carrier Holiday Updates
Canada Post Alerts and System Status: https://www.canadapost-postescanada.ca/cpc/en/business/shipping/alerts-and-system-status.page
UPS Holiday Shipping Schedule: https://www.ups.com/ca/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page
UPS Peak Demand Surcharge PDF: https://www.ups.com/assets/resources/webcontent/en_CA/Peak_Demand_Surcharge_CA.pdf
UPS North American Air Freight Accessorial Fee Increases: https://www.ups.com/assets/resources/webcontent/en_CA/Air_Freight_Accessorials.pdf
FedEx Holiday Shipping Service Schedule: https://www.fedex.com/en-ca/shipping/holidays.html
Annual Carrier Rate Increases
Please be advised that carriers typically up their rates during the first quarter of every year. We will do our absolute best to keep you updated regarding these increases but they are entirely out of our control.
The InterFulfillment Support Team