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Tracking Numbers Overview

  • Updated

Tracking Numbers

In this article, we will provide a detailed overview regarding Tracking Numbers. We will cover everything there is to know, from when you (and your customers) will receive email notifications with your tracking number, to how you can access your tracking numbers using the InterFulfillment Customer Portal. 

 

Overview

The two methods you may use to access any given order's Tracking Number are:

  1. Tracking numbers are automatically updated in the "Find Orders" module within the customer portal immediately after the label is generated.
  2. Upon uploading the tracking information, the system will automatically mark the order as closed.
  3. Carriers collect parcels every business day between 2:30 PM and 5:00 PM (Eastern Time).
  4. When a UPS label is generated, the tracking status will display as "Label Created" without delay.
  5. For Canada Post shipments, the initial tracking status may appear as "We didn’t find an item associated with this number." This status will persist until the carrier scans the parcel for the first time.

We recommend adding the below links to your browser bookmarks so that you can track a specific tracking number when needed:

Track Canada Post Parcels

Track UPS Parcels

 

Receiving Tracking Numbers Using Automated Email Notifications

You can set your account up to automatically send a notification to any email or emails you would like. Each notification will include a Reference Number and Tracking Number for every order shipped by InterFulfillment on your behalf.

If you would like these notifications set up for your account, or already have this feature set up but would like to add emails to it, please reach out to support@interfulfillment.com with the emails you would like added to our Tracking Number notification system.

Your client will be automatically emailed by the carrier at the email address that was entered on the order when it was submitted.

 

Accessing Tracking Numbers Using the InterFulfillment Customer Portal

Simply visit the InterFulfillment Customer Portal and Login using your account username and password. Once you have logged in, select 'Orders > Find Orders'.
 

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Once you have navigated to 'Orders > Find Orders' you must enable Tracking Numbers on the order grid. To accomplish this, roll over the 'Options' button above the order grid and then select 'Columns' from the dropdown list.

 

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Once you select 'Columns' a window will open up with all the different options you have to add information to the order grid. For this example we will add 'Tracking Number' as it is not there by default, however you may add whatever other information you would like as well.
 
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Hit 'Save' (upper left) and you will then see the columns you chose appear on the table. In this case, your tracking numbers.
 
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That's all there is to it! You can now view your Tracking Numbers by using the InterFulfillment Customer Portal.
 
If you have any further questions or require any further assistance regarding accessing your tracking numbers, please reach out to support@interfulfillment.com. We are always happy to help!