In this article, we will provide a detailed overview regarding Tracking Numbers. We will cover everything there is to know, from when you (and your customers) will receive email notifications with your tracking number, to how you can access your tracking numbers using the InterFulfillment Customer Portal.
The two methods you may use to access any given order's Tracking Number are:
- Via automated email notification.
- Via the InterFulfillment Customer Portal.
Carriers pick up parcels every business day between 2:30 PM and 5:00 PM (Eastern Time). Once the parcels are picked up by their respective carrier and are then 'Confirmed' by our team, Tracking Numbers will be available in the InterFulfillment Customer Portal (using the 'Find Order' feature) and or will be contained in an automated email notification. Each automated email notification includes your order's Reference Number and Tracking Number and will be sent out to you and your team (depending on your account settings) as well as your client (the email entered when the order was submitted).
Remember: Tracking Numbers are only available once an order is 'Confirmed' by our team. Orders are only confirmed once they are picked up by the carrier.
Receiving Tracking Numbers Using Automated Email Notifications
You can set your account up to automatically send a notification to any email or emails you would like. Each notification will include a Reference Number and Tracking Number for every order shipped by InterFulfillment on your behalf.
If you would like these notifications set up for your account, or already have this feature set up but would like to add emails to it, please reach out to email@example.com with the emails you would like added to our Tracking Number notification system.
Your client will be automatically emailed by the carrier at the email address that was entered on the order when it was submitted.
Accessing Tracking Numbers Using the InterFulfillment Customer Portal
Once you have navigated to 'Orders > Find Orders' you must enable Tracking Numbers on the order grid. To accomplish this, roll over the 'Options' button above the order grid and then select 'Columns' from the dropdown list.