|
KPI |
Formula |
SLA |
|
Dock-to-Stock Cycle Time |
Time received inventory is put away – Time incoming inventory was received |
Inventory received and available for order fulfillment within 48 business hours of arrival. |
|
On Time Shipping |
Orders shipped on time ÷ Total # of orders shipped |
Same day shipping of more than 99.7% of orders created before noon. |
|
Inventory Accuracy |
Database inventory count ÷ Physical inventory count |
Achieve a 99% match of physical inventory to reported inventory. |
|
Order Shipping Accuracy |
Total # of orders ÷ Perfect order rate |
Ship 99.5% of orders without errors |