Procedure
Order Management can only be done by an InterFulfillment employee. Please email support@interfulfillment.com for all your order management needs. Our team is instructed to pick, pack and ship all orders received by noon. Please ensure that your order modification requests are sent as soon as the orders have imported to our system. This approach will increase the likelihood of the request being processed before shipment and prevents you from incurring restocking and cancellation fees.
Below you will find instructions on 3 types of customer order management requests.
Canceling Orders
Canceling over allocated orders: If you need to cancel an over-allocated/backorder please reach out to support@interfulfillment.com and no fees are applicable.
Canceling allocated orders: If you need to cancel an order that has sufficient inventory your request may or may not be permitted depending on the status of the order. Order status can be found in the Portal under Find Orders. There are 3 stages to the fulfillment process that can be monitored in the portal.
- Order has been picked (Pick Ticket Print Date and Time)*
- Order has been packed (Pack Date and Time)**
- Order has been shipped (Order Close Date/Tracking Number)***
*If an order has been picked there will be a restocking fee applied to the order.
**If an order has been packed there will be a restocking and cancellation fee applied to the order.
***If the order has been shipped the order can no longer be canceled. You may request a return label from support@interfulfillment.com
Split-Allocating Orders
If one or more orders contain over-allocated/backordered line items, you may request that our team split-allocate your order(s). The sufficient items will be shipped on the original order Ref# and the back ordered items will be transferred to a split order (original Ref# -1),with status over-allocated. When replenishments arrive, this order will automatically have inventory allocated to it and shipped. Split-allocation requests must be sent to support@interfulfillment.com on a day to day basis and cannot be set up at the account level.
Short-Shipping Orders
If one or more orders contain over-allocated/backordered line items, requesting that our team short-ship your order(s) will result in the cancellation of the over-allocated/backordered item from the order so that the order can ship.
There are applicable charges for order modifications on more than 15 orders. It is recommended to request order cancellations when needing to modify more than 15 orders. Once orders are edited in your shopping cart or order import file, you can request the orders to be canceled so that the edited orders can be re-uploaded.